We recommend trying the following options to resolve this issue:
- Ensure the clear plexiglass cover has engaged the internal safety switch. To do this, align the clear plexiglass cover in the center of the device and rotate it ¼ turn (clockwise). This will engage the internal safety switch using the cover, letting the device operate correctly.
- Ensure that the inner overlay is fully seated. To check this, push down on the overlay towards the point where it is mounted to the center post. This will ensure it is all the way down. You should feel and hear a “click” when it is seated correctly.
- Ensure that you've added brand new batteries to the device. We recommend standard alkaline batteries from Duracell or Energizer.
Battery Troubleshooting
If your device is not working correctly, it may be due to one of two battery issues:
- Low or Depleted Batteries: The batteries in your device may need to be replaced.
- Battery Type Issues: If you're using rechargeable batteries or batteries labeled “Heavy Duty,” “Industrial Grade,” or “ProCell,” these types may cause the device to behave as if the batteries are low or dead. These battery types manage power differently from regular alkaline batteries and are not recommended for use with this product.
How to resolve:
- Replace the batteries with new, regular alkaline batteries.
- Make sure the replacement batteries are fresh and recently purchased. Batteries that have been used in other devices or have been sitting unused for some time may not have enough power to operate your device properly.
By following these guidelines, you can help ensure your device works as expected, avoiding issues with operation.
Next Steps
If these steps do not correct the issue, please contact the ableCARE Product Success Team at (800) 322-0956 or click here to email.