We recommend trying the following options to resolve this issue:
- Ensure the clear plexiglass cover has engaged the internal safety switch. To do this, align the clear plexiglass cover in the center of the device and rotate it ¼ turn (clockwise). This will engage the internal safety switch using the cover, letting the device operate correctly.
- Ensure that the inner overlay is fully seated. To check this, push down on the overlay towards the point where it is mounted to the center post. This will ensure it is all the way down. You should feel and hear a “click” when it is seated correctly.
- Ensure that you've added brand new batteries to the device. We recommend standard alkaline batteries from Duracell or Energizer.
If these steps do not correct the issue, please contact firstname.lastname@example.org for assistance.