This is typically related to an issue with the battery installed in the BIG Step-by-Step. There are two primary reasons this can occur:
- The battery is low or depleted.
- Your using a battery labeled “Heavy Duty”, “Industrial Grade” or “ProCell”. These types of batteries handle power differently than regular alkaline batteries, and when used in our devices they respond similar to low/dead batteries. We recommend using a regular alkaline battery to avoid any issues with recording or playing messages.
Replace your battery and try to use it again. If the problem persists contact Tech Support for further assistance